Refund Policy

Defective or Damaged Products If you have received defective or damaged products, please contact us by sending photos of the product within 7 days. We will be happy to send you a replacement order or issue a full refund. Lost Items in Transit By ordering from us, you agree to our shipping times. Most orders are delivered within the stated timeframes; however, external factors, such as customs checks, may sometimes cause delays. If your order's shipping times exceed the stated timeframe by 10 business days, you can contact us, and we will be happy to send a replacement order or issue a full refund. Returns We accept returns for a refund. If you are not satisfied with your product, you have the right to return it within 7 days of receipt. To do so, please contact us here. Lost or Stolen Packages RareVault™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for the order. Upon inquiry, RareVault™ will confirm delivery to the provided address, date of delivery, tracking information, and carrier information for the customer to investigate.